Terms of service

Terms & Conditions

Effective Date: September 24, 2026

Welcome to Gone Skincare. These Terms & Conditions (“Terms”) govern your access to and use of the Gone Skincare website, including any content, features, products, services, and online purchases made through the website (collectively, the “Website”).

The Website is operated by LXY LLC (“Gone Skincare,” “we,” “us,” or “our”).

By accessing or using this Website, placing an order, or purchasing our products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make purchases through this Website.

By using the Website, you represent that the information you provide is accurate, complete, and current.

2. About Our Products

Gone Skincare products are designed for cosmetic and personal-care use.

Unless expressly stated otherwise on the applicable product packaging or product page, our hydrocolloid patches and other products are non-medicated cosmetic products.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product descriptions, images, and other information provided on the Website are for general informational purposes and should not be considered medical advice.

Always use our products according to the instructions provided on the product packaging.

If you have a medical condition, significant skin sensitivity, allergies, or concerns about using a skincare product, consult an appropriately qualified healthcare professional before use.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, ingredients, prices, availability, and other information displayed on the Website are accurate and up to date.

However, we do not warrant that all information will always be complete, accurate, current, or error-free.

Product colors and appearance may vary slightly depending on your device, display settings, lighting, and other factors.

Packaging, ingredients, product specifications, and availability may change from time to time.

4. Orders and Acceptance

When you place an order through the Website, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept, reject, limit, or cancel any order at our discretion, including where:

  • A product is unavailable;

  • There is an error in the product description or price;

  • We suspect fraudulent or unauthorized activity;

  • There are shipping or regulatory restrictions;

  • An order appears to be placed for resale or other unauthorized purposes; or

  • We are unable to process the payment.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

5. Pricing

All prices displayed on the Website are subject to change without notice.

Unless otherwise stated, prices do not include applicable sales taxes, duties, customs charges, shipping fees, or other applicable charges.

We reserve the right to correct pricing errors, including after an order has been submitted.

If a pricing error affects your order, we may contact you before processing the order and give you the option to proceed at the corrected price or cancel the order.

6. Payment

Payments are processed through third-party payment providers.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We do not directly store complete payment card information on our own systems where payment processing is handled by a third-party payment provider.

Orders may be declined, delayed, or cancelled if payment cannot be authorized or processed.

7. Shipping and Delivery

We ship products to locations that are available at checkout.

Estimated delivery dates are provided for convenience only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by factors outside our control, including:

  • Carrier delays;

  • Weather;

  • Customs processing;

  • Border delays;

  • Incorrect or incomplete shipping information;

  • Government restrictions; or

  • Other events beyond our reasonable control.

You are responsible for providing an accurate shipping address.

Once an order has been delivered to the address provided at checkout, responsibility for the package may transfer to you, subject to applicable law and the policies of the applicable carrier.

For international orders, you may be responsible for applicable customs duties, taxes, brokerage fees, or other import charges.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy, which forms part of these Terms.

Products must be returned in accordance with the requirements stated in our Return & Refund Policy.

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless otherwise required by applicable law.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or waived.

9. Promotions, Discounts and Coupon Codes

From time to time, we may offer promotional codes, discounts, giveaways, or other special offers.

Unless otherwise stated:

  • Promotions may have additional terms;

  • Promotional codes cannot be exchanged for cash;

  • Promotions may not be combined;

  • We may limit quantities or eligibility;

  • Promotions may expire; and

  • We reserve the right to modify or cancel a promotion where permitted by law.

10. Website Use

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

  1. Violate any applicable law or regulation;

  2. Use the Website for fraudulent or deceptive purposes;

  3. Attempt to gain unauthorized access to the Website or its systems;

  4. Introduce viruses, malware, malicious code, or other harmful technology;

  5. Interfere with the operation or security of the Website;

  6. Scrape, crawl, copy, reproduce, or systematically collect Website content without our written permission;

  7. Use automated systems to access the Website in a manner that places an unreasonable burden on our systems;

  8. Impersonate another person or entity;

  9. Infringe intellectual-property, privacy, publicity, or other rights of any third party;

  10. Upload or transmit unlawful, defamatory, threatening, abusive, or otherwise objectionable material; or

  11. Use the Website to engage in unauthorized advertising, spam, or commercial solicitation.

We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.

11. Intellectual Property

The Website and its content, including but not limited to:

  • Gone Skincare trademarks and logos;

  • Product names;

  • Product photographs;

  • Graphics;

  • Videos;

  • Website design;

  • Text;

  • Product descriptions;

  • Packaging designs;

  • Images;

  • Artwork; and

  • Other materials

are owned by or licensed to LXY LLC and are protected by applicable intellectual-property laws.

Except as expressly permitted by us in writing, you may not reproduce, modify, distribute, publicly display, sell, license, publish, create derivative works from, or otherwise exploit our Website content or intellectual property.

“Gone Skincare” and related trademarks, names, logos, product names, and branding may not be used without our prior written permission.

12. User Content

If you submit, upload, post, review, photograph, video, testimonial, comment, or otherwise provide content to us (“User Content”), you represent that:

  • You own or have the necessary rights to the content;

  • You have permission from any individuals appearing in the content;

  • The content does not infringe another person's rights;

  • The content is not unlawful, fraudulent, defamatory, or misleading; and

  • Your submission does not violate any applicable law.

By submitting User Content, you grant LXY LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, adapt, and promote that User Content in connection with our business and marketing, subject to applicable law and our Privacy Policy.

We reserve the right to remove User Content that we believe violates these Terms or applicable law.

13. Reviews and Testimonials

Product reviews and testimonials represent the opinions of the individuals who submit them and do not necessarily represent the views of Gone Skincare.

Reviews must reflect the reviewer's genuine experience.

You may not submit fake, misleading, fraudulent, or compensated reviews without appropriate disclosure.

We reserve the right to remove reviews that violate our policies or applicable law.

14. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, social-media platforms, payment providers, shipping providers, or other services.

These third parties operate independently from Gone Skincare.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services is subject to the applicable third party's own terms and policies.

15. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The Website will always be available;

  • The Website will operate without interruption;

  • The Website will be free from errors;

  • Defects will always be corrected;

  • The Website will be free from viruses or other harmful components; or

  • Information provided through the Website will always be complete, accurate, or current.

Nothing in these Terms excludes or limits any warranty, representation, right, or remedy that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, LXY LLC, Gone Skincare, and their respective owners, officers, employees, contractors, service providers, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

  • Your use of or inability to use the Website;

  • Your purchase or use of our products;

  • Website interruptions;

  • Delays or failures caused by third-party service providers;

  • Unauthorized access to information;

  • Loss of data, profits, revenue, or business opportunities; or

  • Any other matter relating to the Website or products,

except to the extent such liability cannot legally be excluded.

Nothing in these Terms limits liability for matters that cannot legally be limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless LXY LLC, Gone Skincare, and their respective owners, officers, employees, contractors, affiliates, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from:

  • Your violation of these Terms;

  • Your unlawful use of the Website;

  • Your violation of another person's rights;

  • Your User Content; or

  • Your violation of applicable laws or regulations.

18. Privacy

Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.

19. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, advertising technologies, and similar technologies to operate the Website, remember preferences, understand Website usage, improve our services, and support advertising and marketing activities.

Your use of cookies and similar technologies is subject to our Privacy Policy and any applicable cookie preferences or settings provided through the Website.

20. Geographic Availability and Compliance

The Website may be accessible from locations outside the United States.

However, we do not represent that all products, content, or services available through the Website are appropriate or legally available in every jurisdiction.

If you access the Website from outside the United States, you are responsible for complying with applicable local laws and regulations.

You are also responsible for any applicable customs duties, taxes, import requirements, or other charges associated with international purchases.

21. Changes to These Terms

We may update or modify these Terms from time to time.

When we make changes, we may update the “Effective Date” at the top of this page.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, terrorism, government actions, labor disputes, transportation disruptions, supply-chain interruptions, internet or telecommunications failures, epidemics, pandemics, or other events beyond our reasonable control.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and LXY LLC concerning your use of the Website and your purchases from the Website.

25. Governing Law

To the extent permitted by applicable law, these Terms are governed by the laws applicable to the jurisdiction in which LXY LLC operates, without regard to conflict-of-law principles.

Where permitted by law, disputes relating to these Terms or your use of the Website shall be brought in the courts having appropriate jurisdiction over the matter.

Nothing in this section limits any mandatory consumer-protection rights or remedies available to you under the laws of your jurisdiction.

26. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Gone Skincare / LXY LLC
Sheridan, Wyoming, USA

Email: info@goneskincare.com

Website: www.goneskincare.com

Last Updated: September 24, 2026